SAV B.V. - General Terms and Conditions of Delivery and Payment
1. Offers, Orders, and Scope of Delivery
All offers are without obligation. Orders placed with SAV B.V., hereinafter referred to as the "Supplier," are shipped from our warehouse in the Netherlands. It may occur that products not held in stock are shipped from our German branch. An order is only accepted once it has been confirmed in writing by the Supplier. Any changes, additions, or verbal agreements must be accepted in writing by the Supplier. Printed documents, including offers and order confirmations, such as descriptions, illustrations, drawings, dimensions, and weight indications, are indicative only, unless expressly confirmed as definitive. The buyer bears full responsibility for materials supplied by them, such as drawings, models, instructions, samples, and the like.
2. Price, Delivery, and Payment
Prices are in Euro, ex-works, including packaging and excluding V.A.T. The prices applicable at the time of delivery will be charged. Prices in the webshop/price lists are subject to change without prior notice. Insurance of the goods is not included in the price. Orders for customer-specific special products cannot be cancelled once the Supplier has commenced production. In the event that cancellation is agreed upon and accepted by the Supplier, the Buyer shall cover all costs incurred up to that point for tools, labor, construction, materials, and other related expenses. For customer-specific special products, we reserve the right to a price variation of +/- 10%. The actual scope of delivery will be invoiced.
Payment: Our invoices must be prepaid unless otherwise agreed. Costs for repairs and labor must be paid immediately upon receipt of the invoice, but no later than 5 working days after execution.
Order Confirmation: All orders, agreements, etc., are only accepted after they have been confirmed by us in writing. All deliveries take place according to our delivery terms. Deviating purchasing conditions of the Buyer are only accepted if expressly confirmed by us in writing. Objections to an order confirmation must be submitted within one week. In the case of direct delivery within 15 working days, the invoice replaces the order confirmation.
Minimum Order Amount: For small orders, administrative costs exceed the order value. We therefore apply a minimum net order amount of EUR 15.00 (excl. V.A.T.). If the buyer places an order via email, a minimum order amount of EUR 100.00 applies. For orders below EUR 100.00, we charge a small order surcharge of EUR 30.00.
3. Packaging
Standard packaging is included in the price. In the case of special packaging, this will be charged at cost price including packaging costs, unless otherwise stated. Boxes, pallets, and wooden crates are not taken back.
4. Transport
Transport always takes place at the risk of the Buyer. If no transport instructions are provided, the most economical method of transport will be chosen.
5. Ownership (Retention of Title)
The Supplier retains ownership of the goods until all payments under the contract have been made. The Buyer shall never pledge the goods nor transfer ownership of the goods as security. In the event of seizure, confiscation, or similar actions by third parties, the Supplier must be informed immediately. A declaration of ownership or pledging of the goods by the Supplier in no way implies withdrawal from an unfulfilled contract. In the event that the Buyer incorporates the Supplier's goods with other parts into a single uniform whole, the Supplier shall retain partial ownership according to "§974 exp. 1 BGB" (German Civil Code) and the Buyer shall hold the goods in safe custody on behalf of the Supplier. We expressly refer to our right of ownership and extended retention of title.
6. Transfer of Risk
The risk passes to the Buyer at the moment of ex-works delivery of the goods, even if, by way of exception, transport forms part of the scope of delivery. If delivery is delayed due to circumstances for which the Supplier is not at fault, the risk is transferred to the Buyer on the date the goods are ready for shipment. Complaints regarding the goods and their shipment must be reported to the Supplier immediately, at the latest within 5 days after receipt of the goods. If this is omitted, the goods shall be deemed accepted. Return shipments without prior consent from the Supplier will not be accepted. If goods are ordered based on an outdated catalog, complaints cannot be accepted.
7. Warranty
The warranty period is 12 months after delivery. Our warranty consists of the repair of defective goods. New goods may only be delivered if the goods cannot be repaired. Transport costs in warranty cases are at all times for the account of the Buyer. Normal wear and tear is excluded from the warranty. If the Buyer has attempted to repair the goods themselves or through third parties, any warranty claim expires.
8. Return of Goods
You can return most items purchased from us within 14 calendar days under certain conditions. Arrange your return through your customer account. See here for instructions. Return shipping is always at the expense and risk of the Buyer. The Supplier is not liable for the damage or loss of returned items. It is not possible to return goods that can no longer be sold by the Supplier, including ordered customer-specific and special products.