General Terms and Conditions of Delivery and Payment

SAV B.V. - General Terms and Conditions of Delivery and Payment

1. Offer, Order and Scope of Delivery

  • All offers are non-binding.
  • Orders placed with SAV B.V., hereinafter referred to as the “Supplier”, are shipped from our warehouse in the Netherlands. Products that are not in stock may be shipped from our German branch.
  • An order is only accepted if it has been confirmed in writing by the Supplier. Any changes, extensions or verbal agreements must be confirmed in writing by the Supplier.
  • Printed documents, including offers and order confirmations, such as descriptions, illustrations and drawings, dimensions and weight specifications, are indicative only, unless explicitly confirmed as binding.
  • The buyer bears full responsibility for goods supplied by him, such as drawings, models, instructions, samples and similar items.

2. Price, delivery and payment.

  • Prices are in Euros, ex works, including packaging and excluding VAT.
  • The prices applicable at the time of delivery will be charged. Prices in the webshop / price lists may be changed without prior notice.
  • Insurance of the goods is not included in the price.
  • Orders for customer-specific special products cannot be cancelled once the Supplier has started production. If cancellation is agreed upon and accepted by the Supplier, the Buyer shall bear all costs incurred up to that point for tools, labor, construction, materials and other related costs. For customer-specific special products, we reserve the right to a price variation of ±10%. The actual scope of delivery will be charged.

    Payment:

  • Our invoices must be paid in advance, unless otherwise agreed.
  • Costs for repairs and labor must be paid immediately upon receipt of the invoice, but no later than 5 working days after completion.

    Order confirmation:

  • All orders, agreements, etc. are only accepted after written confirmation by us. All deliveries are made in accordance with our delivery conditions. Deviating purchasing conditions of the Buyer are only accepted if expressly confirmed by us in writing.
  • Objections to an order confirmation must be submitted within one week. In the case of direct delivery within 15 working days, the invoice replaces the order confirmation.

    Minimum order amount:

  • For small orders, administrative costs exceed the order value. Therefore, we apply a minimum net order amount of EUR 10.00 (excl. VAT). If the Buyer places an order by e-mail, a minimum order amount of EUR 100.00 applies. For orders below EUR 100.00, a small order surcharge of EUR 35.00 will be charged.

3. Packaging
 Standard packaging is included in the price. In the case of special packaging, this will be charged at cost price including packaging costs, unless otherwise stated. Boxes, pallets and wooden crates will not be taken back.

4. Transport
 Transport is always at the Buyer’s risk. If no transport instructions are given, the most economical method of transport will be chosen.

5. Ownership

  • The Supplier retains ownership of the goods until all payments under the contract have been made in full. The Buyer shall never pledge the goods nor transfer ownership as security.
  • In the event of pledging, seizure or similar actions by third parties, the Supplier must be informed immediately.
  • Assertion of ownership or pledging of the goods by the Supplier does not in any way imply withdrawal from an unfulfilled contract.
  • If the Buyer combines the Supplier’s goods with other components into one uniform whole, the Supplier shall retain partial ownership in accordance with “§974 para. 1 GBG”, and the Buyer shall store the goods safely on behalf of the Supplier.
  • We expressly refer to our right of ownership and extended retention of title.

6. Transfer of risk

  • The risk passes to the Buyer at the moment the goods are delivered ex works, including cases where transport is exceptionally part of the scope of delivery.
  • If delivery is delayed due to circumstances beyond the Supplier’s control, the risk passes to the Buyer on the date the goods are ready for shipment.
  • Complaints regarding the goods or their shipment must be reported to the Supplier immediately, no later than 5 days after receipt of the goods. Failure to do so will result in the goods being deemed accepted.
  • Returns without prior approval from the Supplier will not be accepted. Complaints cannot be accepted if goods are ordered based on an outdated catalogue.

7. Warranty

  • The warranty period is 12 months from delivery.
  • Our warranty consists of repairing defective goods. Only if repair is not possible will replacement goods be supplied.
  • Transport costs in warranty cases are always at the expense of the Buyer.
  • Normal wear and tear is excluded from warranty. Any attempt by the Buyer or third parties to repair the goods will void all warranty claims.

8. Right of withdrawal

  • When purchasing products, the consumer has the right to withdraw from the agreement within 14 days without stating reasons. This cooling-off period starts on the day after the consumer, or a third party designated by him and known to us, has received the product.
  • During the cooling-off period, the consumer must handle the product and packaging with care. The product may only be unpacked or used to assess whether the consumer wishes to keep it. If the Buyer exercises the right of withdrawal, the product must be returned with all accessories and, if possible, in its original condition and packaging in accordance with these instructions.
  • If the consumer wishes to exercise his right of withdrawal, he must notify the entrepreneur within 14 days of receiving the product. The consumer may do so by e-mail to info@sav-webshop.com. After notifying that he wishes to return the product, the consumer must return it within 14 days. Keep proof that the product was returned on time, such as a shipping receipt.
  • If the consumer has not exercised the right of withdrawal within the stated periods or has not returned the product, the purchase is final.


Costs in case of withdrawal:

  • The consumer bears the direct costs of returning the product.
  • Customer-specific products cannot be returned.
  • If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has been received back by the webshop or conclusive proof of complete return shipment has been provided. Refunds will be made using the same payment method used by the consumer, unless the consumer expressly agrees to another payment method.
  • If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value.
  • The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal prior to concluding the purchase agreement.


Exclusion of the right of withdrawal:

  • The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer or at least in due time before concluding the agreement.
  • Exclusion of the right of withdrawal is only possible for products:
    • that are manufactured by the entrepreneur in accordance with the consumer’s specifications
    • that are clearly personal in nature
    • that cannot be returned due to their nature
    • that may deteriorate or expire quickly
    • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence
  • Exclusion of the right of withdrawal is only possible for services, the performance of which has begun with the consumer’s explicit consent before the cooling-off period has expired.

9. Dispute resolution.

In the event of complaints, the consumer should first contact the entrepreneur. If the webshop is affiliated with WebwinkelKeur and complaints cannot be resolved by mutual agreement, the consumer may contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a valid membership via https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer has the option to submit the complaint to the independent dispute committee appointed by WebwinkelKeur. The decision of this committee is binding, and both entrepreneur and consumer agree to this binding decision. Costs associated with submitting a dispute to this committee must be paid by the consumer to the relevant committee.

10. Court of jurisdiction and applicable law.
The court of jurisdiction for both parties is the place where the Supplier is established. The exclusive court of jurisdiction for all disputes, whether directly or indirectly arising from the contract, is the place where the Supplier is established. The Supplier is also entitled to bring legal action before the court at the place where the Buyer is established. All agreements are governed by Dutch law. The Buyer’s conditions that conflict with these terms, even if referenced in the order, are expressly rejected by the Supplier.